Amazon India - refund status of amazon order id syska power core 100 bk lithium polymer power bank black

A return request placed for Amazon Order ID ***-*******-******* containing Philips SHE****BK/** Upbeat Earphones with Mic (Black) and Syska Power Core *** P****B-BK *****mAH Lithium Polymer Power Bank (Black) on **th Feb **** and scheduled for pick up on **th Feb ****.

Amazon Order ID ***-*******-******* containing Philips SHE****BK/** Upbeat Earphones with Mic (Black) and Syska Power Core *** P****B-BK *****mAH Lithium Polymer Power Bank (Black) has picked up on **th Feb **** around * PM by the delivery boy assigned to pickup only the Philips SHE****BK/** Upbeat Earphones with Mic (Black). It has been more than ** days from the date of pickup and now I did not receive any update on the refund status of the Power bank.

Since I did not get any update status for Syska Power Core *** P****B-BK *****mAH Lithium Polymer Power Bank (Black) by **th Feb ****, raised a complaint ********** by amazon support team and they concerned me for a investigation and updation within * days. Since I did not get any update, on **th Feb **** again a complaint registered ********** on the same issue and this time the support team assured me for resolution within * days. But since the resolution timeline exceeds, I connected to the support team and they register a new complaint ********** and assured me for sure resolution by **th March. Every time I connected Amazon customer service I do not find any cordiality rather asking me to wait for another * working days. I have mailed the detailed issue two times on amazon provided customer service mail id cs-reply@amazon.in, but did not get any reply.

If an Amazon delivery boy was assigned to pick up a single item, then how would he picked up both the items. If he did so, then why do not he updated and concerned the return process. Then who is responsible for ? And now the Amazon efficient investigation team have no clue on that as it has been a month. In that case on what basis a customer should believe in amazon, it's delivery agent and it's process. I do not understand why a customer will wait for a month, follow up and suffer to get the refund that should be done within * days as per amazon policy, which a costumer absolutely deserved for.

If I am not responsible for the miscommunication happened then why would I suffer and why my money is in trouble and why I have to call Amazon customer service team again and again. Since this is an e-commerce platform, Amazon is taking the advantage of irresponsible activity, poor service, denying the fact that leads to an issue, limitless deadline to resolve the issue and finally such kind of backstabbing activity on customer's hard-earned money.

Hence I rest my case and request you to kindly look into my issue. I look forward to your positive response and kind concern.