Videocon d2h - Refund Request RsCustomer ID

Sanjeev Kumar Jain filed complaint against Videocon d2h on Dec 22, 2019

Hi team

I have registered the request of temporary deactivation of my Videocon d*h having Customer ID ******** on July **, **** with Request ID *********. My Videocon d*h balance was Rs. ****.** on that day.

I have requested to extend the deactivation further for ** days on Aug. **, **** with Request ID *********.

But my Videocon d*h balance was Rs. ***.** on Oct. **, ****. I have registered the complaint regarding this on Oct. **, **** with Complaint ID ********* and requested for the refund of Rs. ***.**. The customer care executive supervisor has accepted this the mistake of agent and promised the refund.

Now, it's almost ** days. But I didn't get the refund. The last two follow up Request IDs regarding this are ********* and ********* for Nov. **, **** and Nov. **, **** respectively. I am always getting the answer from them that the investigation is going on.

I have escalated this issue to the UP nodal officer Deepak Sharma on Nov. **, **** and further send a reminder email on Dec. **, **** also. But I didn't get any response from him and unable to reach him on his mobile also.

I am not able to understand to whom I should reach now. Please help me to resolve this issue.

Regards
Sanjeev Kumar Jain

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Videocon d2h

330

Total Complaints

179

Total Resolved

54.24%

Consumer Satisfaction

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