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Mahendra Saini filed complaint against Realme on May 25, 2025
Respected Sir/Madam,
I, Mahendra Singh, hereby file a formal complaint under the Consumer Protection Act, **** against Amazon Seller Services Pvt. Ltd. and Realme (BBK Electronics Corp.) for selling misleading product information, and causing health hazards. Below are the details:
*. Consumer & Purchase Details
- Name: Mahendra Singh
- Email: mahendrasaini****@gmail.com
- Order No.: ***-*******-******* (Amazon)
- Date of Purchase: **/**/****
- Product: Realme Narzo ** Pro (Purchased via Amazon)
*. Issues & Grievances
A. Severe Eye Strain & Health Hazard
- The device causes extreme eye pain, swelling, and discomfort within minutes of usage, even with "Eye Comfort Mode" enabled.
- A doctor diagnosed screen-induced eye strain and prescribed medication (attached prescription).
B. Misleading Product Information (Unfair Trade Practice)
- Missing IR Blaster: not disclosed on Amazon/Realme website.
- No ARCore Support: Affects Google Maps Live View, Lenskart *D trials, etc.
- Violation: Section *(*)(v) of Consumer Protection Act, **** (withholding key product details).
C. Amazon’s Refusal to Process Return
- Raised return request within * days (eligible under replacement policy).
- Amazon provided false excuses and delayed resolution (attached email proofs).
*. Relief Sought
*. Full refund of ₹ ***** + compensation for medical expenses.
*. Penalty against Amazon & Realme for unfair trade practices.
*. Investigation into the device’s eye-strain issue (safety hazard).
*. Supporting Documents Attached
- Invoice
- Medical Prescription
- Amazon’s denial emails
- Screenshots of misleading product pages
*. Previous Attempts for Resolution
- Sent emails to Amazon & Realme (no proper resolution).
- Followed up multiple times (attached proofs).
Request for Urgent Intervention:
Since Amazon & Realme have failed to address my grievance, I request the National Consumer Helpline / Consumer Court to intervene and ensure justice.
Sincerely,
Mahendra Singh
******, Piprali Road, Sikar, Rajasthan
mahendrasaini****@gmail.com
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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