Loading...
Mahendra Saini filed complaint against Realme on May 25, 2025
Respected Sir/Madam,
I, Mahendra Singh, hereby file a formal complaint under the Consumer Protection Act, **** against Amazon Seller Services Pvt. Ltd. and Realme (BBK Electronics Corp.) for selling misleading product information, and causing health hazards. Below are the details:
*. Consumer & Purchase Details
- Name: Mahendra Singh
- Email: mahendrasaini****@gmail.com
- Order No.: ***-*******-******* (Amazon)
- Date of Purchase: **/**/****
- Product: Realme Narzo ** Pro (Purchased via Amazon)
*. Issues & Grievances
A. Severe Eye Strain & Health Hazard
- The device causes extreme eye pain, swelling, and discomfort within minutes of usage, even with "Eye Comfort Mode" enabled.
- A doctor diagnosed screen-induced eye strain and prescribed medication (attached prescription).
B. Misleading Product Information (Unfair Trade Practice)
- Missing IR Blaster: not disclosed on Amazon/Realme website.
- No ARCore Support: Affects Google Maps Live View, Lenskart *D trials, etc.
- Violation: Section *(*)(v) of Consumer Protection Act, **** (withholding key product details).
C. Amazon’s Refusal to Process Return
- Raised return request within * days (eligible under replacement policy).
- Amazon provided false excuses and delayed resolution (attached email proofs).
*. Relief Sought
*. Full refund of ₹ ***** + compensation for medical expenses.
*. Penalty against Amazon & Realme for unfair trade practices.
*. Investigation into the device’s eye-strain issue (safety hazard).
*. Supporting Documents Attached
- Invoice
- Medical Prescription
- Amazon’s denial emails
- Screenshots of misleading product pages
*. Previous Attempts for Resolution
- Sent emails to Amazon & Realme (no proper resolution).
- Followed up multiple times (attached proofs).
Request for Urgent Intervention:
Since Amazon & Realme have failed to address my grievance, I request the National Consumer Helpline / Consumer Court to intervene and ensure justice.
Sincerely,
Mahendra Singh
******, Piprali Road, Sikar, Rajasthan
mahendrasaini****@gmail.com
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Sir, With due respect I, Bijoy Das ordered an Realme P* pro mobile phone in exchange of Oppo Reno * smartphone during BBD sale. The said order was about to be delivered on **th October ****.But after ca...
My name is Arpitrama. My realme store registered mobile number is **********. I ordered a Realme ** pro mobile on **th September. But I rejected the item on *st October. It's a prepaid order, total amount is Rs.****...
I had bought a Realme Techlife washing machine from Flipkart, which is still under warranty. Due to some defect in my machine, I requested for service on August *th of ****, but I have not received any service till ...
I want to tell you that sir I have ordered realme buds * and also my two friends have ordered realme buds * at very cheap price because due to I have axis bank credit card where I get ****off but seller is telling t...
I ordered a realme *i *g battery for my father's phone. but after receiving it didn't work and I can't login into my account anymore. And customer care also not responding.