Realme - Delay of Service

I purchased a Realme TechLife LED TV which is currently under warranty. The product stopped booting and became unusable. I registered my first complaint with Realme customer support on ** January ****. However, the complaint was closed by the company without resolving the issue and without any explanation.

Due to this, I had to register another complaint on * February ****. After significant delay, a technician visited my home on ** February **** and identified that a part replacement was required. The technician informed me that the repair would be completed within *–** days.

However, even after waiting for more than the promised time, the issue was not resolved. Finally, on * March ****, the company informed me that they would replace the TV. They also stated that the replacement product would continue with the same original warranty period, even though the product has already remained unusable for more than a month due to their delay in service.

Because of this delay and inconvenience, I requested the company to either:

Provide a full refund of the product, OR

Provide a warranty extension of at least two months to compensate for the time the product remained non-functional.

However, the company has not provided a satisfactory response to my request.

This delay and failure to provide timely warranty service amounts to deficiency in service under the Consumer Protection Act, ****.

I request the concerned authority to kindly intervene and direct the company to provide an appropriate resolution, which may include refund, warranty extension, or suitable compensation for the inconvenience caused.