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Subashree S filed complaint against Lenskart on May 27, 2023
I have placed an order for lens by bausch&lomb on lenskart website on Nov ** ****, and the transaction was successful but the order was not confirmed for * days stating the payment was not received. Hence i have raised a chargeback through my bank’s website. But then the next day the order got confirmed but no more updates, so i cancelled the order and placed another order for the same lens as i needed the products for a function. This order which i cancell is not yet refunded (**.**.****). When i have contacted the customer support on lenskart they are stating chargeback was raised , but why did they confirm the order if charge back was raised. I haven’t received the refund and no response from the company’s customer support, why do they even have a separate dept for customer support when they cant do justice to the same. Kindly refund peoples money on time
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
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