Make My Trip - Refund not processes
Raman Kumar filed complaint against Make My Trip on Jan 29, 2018
I made a round trip booking from IXC-RGN (Booking ID: NN*************) on ** Sep. I travelled one way and later I rescheduled the return flight from ** Nov **** to ** Feb ****. My tickets were confirmed and Airlines went unoperational on the said date and they didn't provide my any alternative on the same day. So I requested for cancellation and Airlines assured me full refund (original return booking amount + reschedule charges) but the refund request is pending on Makemytrip for almost a month and they are not providing full refund including reschedule charges. I feel cheated because I paid and didn't get service. i have escalated this issue on Level * (Reference ID:[******-******]) but still no feedback from their end. I just received an acknowledge email from Geeta Eral,
Head, Customer Delight.
Thousands of customers like you have trusted Voxya to resolve their issues
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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