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SINDHU NAGARAJAN filed complaint against Makemytrip india Pvt Ltd on Nov 7, 2022
I had booked a *Nights holiday package from chennai to Himachal with MAKEMYTRIP starting on Nov *,****.
The total package cost was INR *,**,*** including flights,hotels and cab transfers.
I paid in two parts: INR **,*** on July **,**** & the remaining INR *,**,*** on Oct *,****.
Due to some reasons, I Cancelled the whole package well in advance on Oct *,****.
As per the cancellation policy, they are bound to refund me the sum of INR *,**,***.
Soon after I cancelled the package, I made a query about the refund and they replied that
it will be processed in **-** business days from the date of cancellation.
But as I didn't get the refund, I made another query on Oct **,**** and another query on Nov *,****.
But for both the queries, they tell me that they didn't get the refund from INDIGO airlines in their account
and to wait for another *-** business days.
I asked the INDIGO airlines and they have confirmed that they have already sent the refunds to
makemytrip on Oct **,**** itself.
As it's already nearing a month post cancellation, I seriously doubt it if what they say is true.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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