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Pradeep Adusumilli filed complaint against Makemytrip india Pvt Ltd on Jun 17, 2020
Booked airline tickets via Makemytrip on **.**.**** from Hyderabad to Houston via Dubai (Onward-**.**.****, Return-**.**.****). The Makemytrip Booking ID: NN*************.
On **th Mar ****, received email from makemytrip that flight is cancelled due to COVID-**. I have requested for ticket cancellation and got Cancellation Request Confirmation
Reference Number - INR***************** and refund will be initiated in *-** working days, on ** Arp ****. Since, then there is not further correspondence from Makemytrip. Further in their app, it indicates that it will take up to ** days for refund. Now its been more than **days and there is no update from Makemytrip, their local office is shut, their customercare service neither connects to their executive nor gives status of refund and suggests to check in theri app, the App Chatbot still says to wait for ** days, . They do not provide email id. This is a clear case of hoodwinking and misguiding the customer.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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