Makemytrip.com - refund fraud

I had booked a flight from Kolkata to London through MakeMyTrip of the Booking ID - NN************* on Friday, ** June **, which I had to eventually cancel on the **st of June due to visa rejection, upon which I was assigned the Reference Number - INR*****************. The company sent me an email saying that “cancellation was initiated” and that refund process would be initiated and that I would be updated within the next three working days, which the company failed to do. I was asked to send in my visa rejection documents which I sent in immediately. After sending repeated emails and phone calls in the consequent days I was first told to wait for seven days, and then for a period ranging from **-** days. This I duely waited but MakeMyTrip had still failed to update me or even start my refund process. After this period I went through yet another series of phone calls and emails and was told to wait for yet another period of **-** days.

After yet another round of phone calls, I was asked to send in my visa rejection documents yet again on the **nd of November, which I again, cordially sent in.

Now this seems to me utterly harassing and illogical considering the company's initial claim that refund would be started in three days and then taking it forward to ninety days. It is now more than six months since this entire episode has been started and still the company fails to refund or at the least notify me regarding my refund process