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Pharmeasy - Refund denied

SEPHALI MISHRA filed complaint against Pharmeasy on Feb 4, 2020

I have ordered one DR MOREPEN BG ** * METER + ** STRIPS on **st December and get it delivered on *th January. After opening the package I found that the glucometer is missing from the package and I immediately raised a complaint through the customer executive of Pharmeasy site. They placed a return request and I returned the package as it is. After receiving the same now they should refund my money. But they denied stating the package I returned is of wrong batch. After several attempts of talking and mailing also they refused to help me any further or refund my money.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Pharmeasy

50

Total Complaints

25

Total Resolved

50.00%

Consumer Satisfaction

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- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

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