LG - PRODUCT NOT DELIVERED AND NO RESPONSE FROM CC

Sir

I purchased an AC on **th April ** through LG website and paid the full amount online. The product was to be delivered on **th April **.

Order No ************

** April ** - I called the CC to find out the process of delivery and installation. The CCE said that someone from sales will contact before delivery.

**th April ** - Called again as no one had called by then. Same reply from CCE

**th Apr ** - Called up three times only to hear the same reply. Even as late as *.** pm.

**th, **th April ** - called up */* times but got the same reply from the CCE.

Was very angry and requested to the CCE to raise the issue to the manager and let me speak to the manager. Did not connect.

**th April ** - called CC. The supervisor called back to assure me that she would personally follow it up and get back to me.

**th, **st, **nd no calls, no updates. CC toll free no unreachable a no of times.

**rd April ** logged in a complaint on LG website.

**rth April ** sent a complaint through mail to lgindia@gmail.com

**th April ** - Again lodged a complaint of LG website.

**th April ** - sent a mail at Neeta.linz@lge.com

Today ** May ** - NO REPLY, NO RESPONSE.

Please note that to get through to the lG CC, it takes a minimum of * to * calls as the response is pathetic and no one picks up the call. Half the time the call gets dropped due to hopeless IVR systems in place.

KINDLY HELP IN REFUND OF MONEY

NO MORE LG PRODUCTS FOR US AND FAMILY AND FRIENDS.

rgds