Shine com recruiter Com - Premium package not delivered after purchase

**Subject: Complaint Against Shine.com for Misleading Services and Unfair Payment Demands**

I would like to file a complaint against Shine.com regarding misleading service practices and unfair demand for additional payments.

I purchased a premium service package from Shine.com by paying ₹****. At the time of purchase, I was not informed about any additional or mandatory charges related to the service.

After the payment, I was assigned a representative who demanded an additional ₹**** for ISO certification and CV modification. This requirement was not disclosed earlier. I clearly informed them that I already have an ATS-friendly CV and that ISO certification is not relevant or mandatory for the roles I am applying for.

Despite this, I was repeatedly pressured to make the additional payment. When I questioned why this was not communicated earlier, I was told that the sales representative was not aware of the total charges. This indicates a lack of transparency and misleading sales practices.

I have also sent emails requesting clarification and a refund, but I have not received any response from the company.

This behavior amounts to:

* Misleading and incomplete information at the time of sale
* Unfair trade practices
* Forcing customers into unnecessary additional payments

I request the concerned authority to kindly take action on this matter and help me with:

*. A full refund of ₹****
*. Investigation into such practices to prevent similar incidents with other consumers

I have all supporting documents, including payment proof, email communication, and chat records, which I can provide if required.

Thank you for your support.

Sincerely,
Pranay
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