Facebook Pixel Tracking

Hathway Broad band - Poor internet service

Prashanth filed complaint against Hathway Broad band on Jul 31, 2020

I've subscribed for **Mbps plan and it's been * months now, I never had proper internet connection since day *.The modem that was installed was a refurbished one and with the router provided, couldn't able to access the internet from * meters away.
I WFH, and during my night shifts, I'm unable to work as the connection losts completely and if I run a speed test, it shows that there is an issue with the sever. If I inform the same to the local supervisor, he simply says that he can't help as the server is down.
I raised n no. of tickets regarding this but every ticket gets closed automatically without getting resolved.
Now.. my job is almost at stake now.
Even after letting them know this, they are not responding.

Share, let the world know

Complaint Status

Resolution Demanded:

Replace / Fix problem

Hathway Broad band

22

Total Complaints

10

Total Resolved

45.45%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Irrinki Pavan Kumar on Aug 15, 2020

Hathway Broad band – Installation Not Done By Hathway Sale Executive Abused Me for Asking Service immediately after a DelClosed

I'm irrinki.Pavan kumar , Resident of Hyderabad . Mobile number : ********** . On **th August **** , I Contacted Hathway Broadband Hyderabad for internet Connection for my online Classes . They Gave me a Quotation ...

Abhishek on Aug 6, 2020

Hathway Broad band – Hathway No Internet AccessClosed

It's been more than ** hours, Internet access issue is not resolved yet. I raised the complaint on *th Aug **** and till now internet is down. Its impacting my office work. Resolve this issue ASAP. I called no. of t...

Deepak Kushwaha on May 23, 2020

Hathway Broad band – Marketing related msg and regular call to reactive my accounts Closed

I m regularly getting msg n calls from hathway to reactivate my account even I have confirmed multiple time that I m not using your service for last * months n wants to deactivate my accounts yet they regularly call...

Payal on Apr 21, 2020

Hathway Broad band – My internet never started and now they are not giving me refundClosed

Last month ** March I renewed my hathway internet and it never started working I called ** times raised many tickets and now they are calling me to renew their hathway account. They promised to provide me extensi...

Thomas William Francis on Apr 11, 2020

Hathway Broad band – slow internet connectionClosed

From *st April ****, I have been facing the issue of slow internet. Have even called the Customer care number, which wasn't resolved by them too. Where I had been informed to be improved by evening *:**. please make...