Videocon d2h - Playing tricks

Sir,
I got videocon d*h connection around * years back with customer id. ******* and satellite dvd Sl.No.****************** and card no. ***********. After sometime around * years ago i got new connection with new hd set top box for new room with customer id : *********. I had been using these two connections separately in two diffrent rooms with different antennasand ids. Later on i asked them to merge both connections. They merged it making a mirror connection assigning customer id :********* for both set top boxes. Now the new connection(with hd set top box and new antenna) has been relocated to my brothers house. And i am having my old set top box with above Sl. No and old antenna. I requested them to reactivate my old customer id :******* with card no. *********** and device no. ****************. But i have been telling that there is no device attached to customer id: ******* and this customer id is still in my name and active and it can be recharged but i can't use it. They are asking me get new customer id with condition of * months recharge (business trick). As old customer id is in my name, i have recharged for Rs.*** just to check whether it is active. It is very much active and i got message that recharge is successfully done for that customer id. I have been told by videocon d*h supervisor Mr. Syed hussain that i cant use the amount which i recharged for *******. And i have to get new customer id with above condition. If i can't use my old customer id, for what it is active and why is it still in my name? He told he will attach my old connection with customer id. When my old customer id is still active, why can't he attach my satellite dvd connection with my old customer id?. This business trick should be eliminated i want old customer id to be reactivated or remove old customer id in my name and refund the amount of Rs. ***.