OYO - Payment Successful from payment but booking not confirmed due to failed transaction

B P GAUTAM filed complaint against OYO on Jan 15, 2020

Hi,
OYO Booking ID : XQVE****
OYO Hotel Awesome Villa
I already raised a complaint in phonepe, after confirming from a executive manager of oyo that amount not credited to oyo account.
Below are given details of what I get answer from phonepe help center.:
Regarding your recent transaction, Ticket No: ********, we would like to inform you that, we have received a confirmation that your transaction (Transaction ID: P**********************) of ₹ *** with PAYU is successful with the Merchant Order ID (**********).

Kindly check the transaction page on your PhonePe account for more details or contact Merchant with the order ID.

Please feel free to contact us if you need any clarification.

Regards,
PhonePe Support

OYO Booking ID : XQVE****
OYO Hotel Awesome Villa

I want my money refund, phonepe confirmed that transaction was successful. But I didn't get any booking for that.

Thanks,
* * Gau***

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

OYO

530

Total Complaints

249

Total Resolved

46.98%

Consumer Satisfaction

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