Facebook Pixel Tracking

The case factory - Package not received

Harsh Tyagi filed complaint against The case factory on May 13, 2024

I ordered a case from The Case Factory on * may **** . I did not recieve any case or update till ** of May ****. They are not replying me .

Share, let the world know

Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

The case factory

8

Total Complaints

4

Total Resolved

50.00%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Prathyush B on Oct 2, 2025

The Case factory  – Package not delivered Closed

I have not received my order,it has been a month now and I have no access to any tracking information nor am i able to login through my phone number (that is how I singed up ).

Daniel Hoshi on Oct 9, 2024

The Case Factory  – Product never delivered Closed

The Case Factory is a phone Case manufacturing company and it's a scam. I'm from India and I placed an order for * phone cases from their official website thecasefactory.in and it was to be delivered in * - * busi...

Nitish K on Jun 19, 2024

The case factory – Package not delivered Closed

I ordered about ** days ago a custom metallic case from them, for which I was charged ***rs, after * days i realized that the shipping details were not provided so I dm'd them about it and received vague responses. ...

Alvina Joy on Aug 31, 2025

The Case Factory – Items not delivered and not update about the sameOpen

It has been a week since I placed my order, yet I have not received any update regarding it. I have also been sending multiple emails, but there has been no response. This lack of communication is very disappointing...

Anmol Agrahari on Jul 1, 2025

The Case Factory – Package not delivered and no refund Open

Dear Voxya Team, I am writing to file a formal complaint against The Case Factory regarding an unresolved issue with my recent order. On June **, ****, I placed order number S***** with The Case Factory for two ph...