The Case factory - Package not delivered
Prathyush B filed complaint against The Case factory on Oct 2, 2025
I have not received my order,it has been a month now and I have no access to any tracking information nor am i able to login through my phone number (that is how I singed up ).
Thousands of customers like you have trusted Voxya to resolve their issues

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Divya Jain on Apr 16, 2026
The Case Factory – No customer support contact available Closed
I placed an order for * phone covers for Samsung s** series . The fitting and quality of the product was cheap and unsatisfactory. So I tried to contact the case factory via email ,they did not respond . I also tri...
Daniel Hoshi on Oct 9, 2024
The Case Factory – Product never delivered Closed
The Case Factory is a phone Case manufacturing company and it's a scam. I'm from India and I placed an order for * phone cases from their official website thecasefactory.in and it was to be delivered in * - * busi...
Nitish K on Jun 19, 2024
The case factory – Package not delivered Closed
I ordered about ** days ago a custom metallic case from them, for which I was charged ***rs, after * days i realized that the shipping details were not provided so I dm'd them about it and received vague responses. ...
Harsh Tyagi on May 13, 2024
The case factory – Package not received Closed
I ordered a case from The Case Factory on * may **** . I did not recieve any case or update till ** of May ****. They are not replying me .
Abhishek s k on Jun 4, 2026
The Case Factory – actually I ordered in case factory for offer but 1 get 2 free an I got one back cover correct for iPOpen
actually I ordered in case factory for offer but * get * free an I got one back cover correct for iPhone ** pro an other * I ordered for iPhone ** pro max the mistake has happened from me only so I need to exchange ...