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The Case factory - Package not delivered

Prathyush B filed complaint against The Case factory on Oct 2, 2025

I have not received my order,it has been a month now and I have no access to any tracking information nor am i able to login through my phone number (that is how I singed up ).

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

The Case factory

11

Total Complaints

5

Total Resolved

45.45%

Consumer Satisfaction

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