The case factory - Package not delivered

Nitish K filed complaint against The case factory on Jun 19, 2024

I ordered about ** days ago a custom metallic case from them, for which I was charged ***rs, after * days i realized that the shipping details were not provided so I dm'd them about it and received vague responses.

After * days they gave me a tracking number and the shipment wad "ready to be shipped" according to shiprocket which is their shipping provider. So i waited for some days and in frustration called up Bluedart which is when I found out that they had never submitted the package to bluedart which is why they never shipped it. I contacted the person but he has not responded to me, even after i request for refund they are not replying.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

The case factory

Total Complaints

Total Resolved

45.45%

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