The Case Factory - Product never delivered
Daniel Hoshi filed complaint against The Case Factory on Oct 9, 2024
The Case Factory is a phone Case manufacturing company and it's a scam.
I'm from India and I placed an order for * phone cases from their official website thecasefactory.in and it was to be delivered in * - * business days. It's been ** days since and there hasn't even been an update on the order.
I reached to their support email and DMed on instagram and got no response from anyone.
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