The Case Factory - Product never delivered
Daniel Hoshi filed complaint against The Case Factory on Oct 9, 2024
The Case Factory is a phone Case manufacturing company and it's a scam.
I'm from India and I placed an order for * phone cases from their official website thecasefactory.in and it was to be delivered in * - * business days. It's been ** days since and there hasn't even been an update on the order.
I reached to their support email and DMed on instagram and got no response from anyone.
Thousands of customers like you have trusted Voxya to resolve their issues
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Prathyush B on Oct 2, 2025
The Case factory – Package not delivered Closed
I have not received my order,it has been a month now and I have no access to any tracking information nor am i able to login through my phone number (that is how I singed up ).
Nitish K on Jun 19, 2024
The case factory – Package not delivered Closed
I ordered about ** days ago a custom metallic case from them, for which I was charged ***rs, after * days i realized that the shipping details were not provided so I dm'd them about it and received vague responses. ...
Harsh Tyagi on May 13, 2024
The case factory – Package not received Closed
I ordered a case from The Case Factory on * may **** . I did not recieve any case or update till ** of May ****. They are not replying me .
Alvina Joy on Aug 31, 2025
The Case Factory – Items not delivered and not update about the sameOpen
It has been a week since I placed my order, yet I have not received any update regarding it. I have also been sending multiple emails, but there has been no response. This lack of communication is very disappointing...
Anmol Agrahari on Jul 1, 2025
The Case Factory – Package not delivered and no refund Open
Dear Voxya Team, I am writing to file a formal complaint against The Case Factory regarding an unresolved issue with my recent order. On June **, ****, I placed order number S***** with The Case Factory for two ph...