Loading...
Aditya Dalmia filed complaint against Croma A Tata Product on May 1, 2026
I am filing this complaint against Croma (Infiniti Retail Ltd) for Order No [TC************]. The product was promised to be delivered by **th April ****, *:** PM. As of *st May, the product has not been delivered, and the company has failed to provide any genuine tracking information.
Key Issues:
No Real-Time Tracking: Unlike competitors like Amazon, Croma's system provides no live tracking or AWB number. The status has been stuck at "Shipped" without any movement.
Ineffective Customer Support: I have contacted customer care multiple times. They only "raise tickets" which result in no action or follow-up. They claimed a "Handover to Courier" occurred, yet cannot provide the courier name or driver contact details.
Deficiency in Service: There is a total lack of shipping support. The company is failing to meet its own stated Delivery SLAs (Service Level Agreements).
Suspicion of Fraud: Due to the complete lack of transparency and the inability of the staff to confirm the physical location of the item, I have a strong doubt regarding the genuineness of the shipment. I suspect the product may not have been shipped at all or is a ghost listing.
Prayer / Relief Sought:
I request the National Consumer Helpline to intervene and direct Croma to:
Provide an immediate, verifiable location of my product and a direct contact for the delivery executive.
Complete the delivery within ** hours or provide a full refund with interest.
Provide compensation for the mental harassment and time lost due to their deceptive tracking practices.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
*. Ordered Washing machine on **th February ****. *. Washing machine was delivered on **st February **** with no damage visible from outside. *. LG service team visited my place on **rd February ****. They unboxed...
I placed an online order for a laptop on the Croma website (Order ID: EC************). I did not raise any complaint or request cancellation at any point. I later received an email from Croma referencing Ticket No...
Dear Croma Support Team, I am writing to express my serious concern and dissatisfaction regarding the unresolved issue with my TV, which is still under warranty. The same issue has occurred again, which was previo...
I bought a TCL **inch Tv which was promised to me by the company that it will be delivered on **th in Hyderabad. They ensured me that even if I book it in my hometown Bhopal the Tv will be delivered in Hyderabad whi...
.G*G &M*>*> *I*? .*@( G *?/> M*K.> *I*? .I* .*K(?/> K *H*G .> * &?/> /> **/**/**** K * ** !?*G**@ *K(> %@ K (*@ .G &?( -* **G*>( *K$> **> ** -@ $ M*K.> *(@ @ *I*? .*@( (*@ .?*@ .G*@...