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Sarthak Dhumal filed complaint against Croma A Tata Product on Dec 13, 2025
Dear Croma Support Team,
I am writing to express my serious concern and dissatisfaction regarding the unresolved issue with my TV, which is still under warranty.
The same issue has occurred again, which was previously reported and repaired. During the last complaint, it took around ** days to resolve the problem, causing significant inconvenience to me.
This time, I have already registered a complaint on **th December at **:** AM, but till date no service engineer has contacted me. Despite multiple follow-up calls, no one has answered my calls or provided any update.
This kind of negligence and lack of response from a reputed brand like Croma is extremely disappointing. The repeated issue, prolonged delays, and complete absence of communication are causing me mental harassment and inconvenience.
If my issue is not addressed immediately, I will be left with no option but to approach the Consumer Court and escalate this matter further with all relevant documents and call records.
I request you to treat this matter as urgent and arrange a service visit or replacement at the earliest, and share a clear timeline for resolution.
Looking forward to your immediate response.
Below are your contact numbers which last time mentioned in your WhatsApp chat box.
No one has received my calls till now.
L* is saying I’m not working with Croma
L* is on leave for next * month
L* has stopped incoming service on this number
L* is not receiving any calls.
L* - **********
L* - **********
L* - **********
L* - **********
Regards,
Sameer Waykos
[**********]
[SR ID ************* ]
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- Sachin A Rosario
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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