Fireboltt Bluetooth calling smartwatch - Package not delivered

I am writing to formally express my dissatisfaction with the delay in the repair of my Fire-Boltt watch, which was submitted for service one month ago. Despite multiple follow-ups, I have not received any response or update regarding the status of my repair. Additionally, I have already paid ₹*** for the repair service, and yet there has been no progress or communication from your end.

This lack of response is highly unprofessional and unacceptable. As a valued customer, I expect timely updates and resolution. I urge you to provide me with an immediate update on the status of my repair. If I do not receive a satisfactory response within [mention a deadline, e.g., * days], I will be forced to escalate this matter further, including filing a complaint with consumer protection authorities.

Please treat this as an urgent matter and provide a resolution at the earliest. I expect a response from your team by [mention the deadline date]. You can contact me at [your contact details] for any further clarification.

Looking forward to your prompt action.