OYO - OYO room not as per expectation given basement room
Mahesh Kalyanasundaram Iyer filed complaint against OYO on Jan 28, 2024
I had booked an OYO room through GOIBIBO for Hotel Shiva's valley oyo townhouse , Metgutad,Mahabaleshwar from Jan **th to Jan **th by looking at their room photos.
When I reached the hotel, I was rudely informed by the hotel manager Mr.Abhishek (Mobile number ****** *****) that I will be given a room in the basement (* floors underground) with a view of the gutter.
I had already prepaid Rs **** to OYO, hence I reluctantly checked in, spent * night, complained to OYO and booked another room in another hotel for Rs. **** more for the next day and checked out promptly after spending exactly * night, though I had paid for * nights.
I need a full refund of my Rs. **** since that hotel is not worth even single penny, the rooms are suffocating with bad toilet smell coming from the gutter outside...Gutter view.
My booking id is GH**************.
I will be taking this to consumer court for damages of Rs. * lakh since my health is affected, in case I dont get the refund.
Thousands of customers like you have trusted Voxya to resolve their issues

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
C RAJESH KHANNA on Feb 2, 2025
Oyo – REFUNDClosed
I have booked * rooms for * nights for my family * members in the name of Girish Pendakur for check in **.*.** to check out **.*.** in OYO for Hotel Super Townhouse Lakdikapul, Hyderabad and same was confirmed vide ...
Surojit Saha on Nov 5, 2024
OYO – Vandalized Car in hotel property Closed
Subject: Complaint against Hotel Pride (Town Home Mysore Central ** Nazanbad Main Road Mysore ******) (Booking ID: S*ZJ****) Dear Sir, I had parked my vehicle (TUV ***) in the property of the Hotel Pride (Town ...
Tarun on Sep 24, 2024
OYO – Oyo refund Closed
**-**-**** I called OYO customer service and told them to book a room in Rajamahendravaram, they booked a room in a hotel called Parnasala princely, they asked me to pay some amount (***rs) in GPay and I paid that a...
Bidyapati Mishra on Jul 17, 2024
OYO – Refund yet not received Closed
Even after cancellation of booking. Money not refunded yet.
Aishwarya Akella on May 31, 2024
Oyo – Payment done money deducted but booking not confirmed in appClosed
I have booked an Oyo room today and made online UPI payment . The transaction was successful, money was deducted from my account but in the Oyo app it still shows payment pending.