Loading...
Sanofar filed complaint against OYO on Jan 30, 2026
Dear OYO Customer Support Team,
I am writing to formally escalate an issue regarding my recent booking with OYO. The details are as follows:
Booking ID: NQQX****
Property Initially Booked: SPOT ON SR Dreams Home, House No. ***/B, Bardez Goa, Street No. Rauta Waddo, Nagoa, Saligao, Goa – ******
Check-in: **th January, **:** PM
Check-out: **th January, **:** PM
Guests: *
Advance Paid: Rs. ***
On **th January at *:** AM, I received a check-in PIN (****). However, later the same day at *:** PM, I was informed that due to unforeseen circumstances, my booking had been shifted to Super Collection O Baga Beach (Formerly Symphony Homes), with the same booking ID and dates.
Unfortunately, upon reaching the new property after a difficult one-hour search due to unclear directions, I found no staff at the reception. After calling the mobile number displayed at the property, I was informed that the hotel was fully booked and that no notification had been received regarding my reservation.
This left us stranded late at night. My husband, Mr. Riaz S, had to search for alternative accommodation, and eventually, we secured a room through the MakeMyTrip app at *:** AM on **th January. This entire ordeal caused significant distress, especially as we had traveled from Coimbatore to Shimoga and then onward to Goa.
Despite paying an advance of Rs. *** to OYO, the amount has not been refunded. Additionally, we incurred further expenses of Rs. *,*** for the emergency booking through MakeMyTrip.
Total Compensation Requested:
Advance Paid to OYO: Rs. ***
Alternative Hotel Booking (MakeMyTrip): Rs. *,***
Total: Rs. *,***
I have attached all relevant screenshots of communications and payment details for your reference.
This incident has caused considerable inconvenience and disrupted our peace of mind during travel. I kindly request OYO to process the refund of the advance amount and provide compensation for the additional expenses incurred. A prompt resolution will help avoid further escalation and ensure that OYO retains customer trust and loyalty.
I look forward to your immediate response and a peaceful resolution.
Thanks & Regards,
R M Sanofar.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
I booked a room in Oyo for two guests at a hotel called supermoon red moon residency elite at porur, chennai. I already paid the amount of Rs **** in the oyorooms app and once paid it shows a pending amount to be pa...
I have booked rooms through oyo app for **/* and **/* on **/* morning. While visiting the property. The property management shown us a very worst and Ac not working room. I asked them for a good room but they told t...
mujhe mera refund chahiye maine jo room book kiya tha pement bhi kiya par room na milne ki vajah se cancel kiya abhi tak refund nhi aaya h ** din ho gye h nhi aaya **hr m to m polic complain karunga
Booked a Hotel through Oyo on **th December, **** with prepayment of Rs. **** as the full booking amount. Upon arrival, the hotel rejected my booking saying rooms are full, after contacting Oyo support they assured ...
I am writing this mail to inform you that I have made booking through OYO via call for * guests with booking ID - Q*RX**** on ** Nov. **** but when I called the hotel manager - ( Rajeev Jha )for inquiry of locatio...