Mohit Abrol filed complaint against Oyo on Jun 2, 2019
I would like to share one incident happened with me regarding Oyo Hotels. I am sharing this incident so that others should be aware of these problems before booking a hotel with OYO.
Problem *
OYO Property - Oyo Flagship ***** (Khasra no *** Sec - **, Sadarpur Near Bal Vikas public school, Noida)
Booking ID - GKYZ****
Check-in Date - **-June-****
Checkout Date - **-June-****
I and my wife went to the hotel at **.** am and the person sitting at reception (Sanjeev, not sure about the name) asked ID proof for both. We have only * proof. He refused to check in due to the OYO Policy. I said that is fine if it is OYO policy then fair enough. I went away and told that I will be back in some hours.
After completing my work I was back at the hotel at *.** pm, I have given both the ID cards, then he asked booking ID, provided.
There comes one more question did you paid online I said yes. Next question how much you have paid. I said can't you see the details in your system. After that he has thrown both the ID cards and said, I will not allow you to check in. Then I started making a video of that guy he is not responding in the video and changes his statement and says that rooms are not clean I cannot provide rooms. Please note that I have reached the hotel at *.** pm. How can he say that room is not cleaned.
Please refer to the video.
https://youtu.be/U**qbxs*K**
This is a very unprofessional behaviour. Totally surprised with this type of attitude. I have informed the customer care they have shifted my hotel to the below one.
Problem *
OYO Property - Oyo Flagship *** (SD-***, Sector **, Noida)
Booking ID - GKYZ**** (Same as above, as the hotel, has been changed due to unprofessional behaviour of OYO staff.)
Check-in Date - **-June-****
Checkout Date - **-June-****
Now in this hotel, they have given room number *** its summer time and outside temperature is around ** degrees. AC was not cooling the room. I have informed at the reception, he changed my room to ***. After another hour I have called him as this AC is also having the same problem.
I was shocked to hear the response. He said "Sir, * tonne ka ac hai, purana bhi ho gya hai, aur kitna chalega. Agar aapko jada dikkat hai to hotel change kar lo". In English <Sir, this is *-tonne ac the old one, it will not cool more than that. If you have any problem you can change the hotel.>
What would you say about this behaviour?
Un-Profession.
I called customer care again, ha ha ha, can you imagine, again same solution, "Sir, shall we change your hotel ?". I am staying for * night and I would have to change * hotels just because your hotel staff is not professional and hotel AC's are not working.
After all this nuisance, I have booked a hotel with MakeMyTrip and got relaxed. Now I am very much dissatisfied with the OYO Hotels.
I will never recommend anyone to book hotels with OYO. Hopefully, This was my last hotel booked with OYO.

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Dear OYO, I had booked a prepaid room for myself in hotel o Anshun residency near mk cinemas Rohini through your app. But when we went to check at the property, we were told by the staff that the hotel does not acce...
Booking is on hold even though the payment is done so hotel is not allowed to check in
I had booked and then cancelled hotel room with oyo. The money was refunded to oyo money with no way to transfer it back to bank account. During payment options they make this option seem like the better one but it ...
I booked oyo room at super townhouse white ridge kphb opposite to JNTU for *** online amount or **** pay at the hotel But they charged *** extra saying that their hotel regular price is **** they charged me **** a...
I’ve booked room for a day , the transaction was successfull but it is coming booking failed but my money is debited to oyo . I’ve called but there is no response