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Paytm Mall - not refunding my money

jagamohan behera filed complaint against Paytm Mall on Oct 23, 2017

i have ordered for kitchen item(prestige ppbp-** barbeque) from paytm mall on * oct **** .The package is due to be shipped on * oct ****. and to be delivered by ** oct **** but even after ** oct **** the package is not shipped from the seller.I have tried contacting the support center but unfortunately no one is bothered about even acknowledging the issue also tried calling the seller that too in vein as nobody picked up the phone.so i have to cancel the order on ** OCT **** and they(paytm) is not processing my refund .and nobody from the customer care is replying on the issues created.
order number-**********

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Paytm Mall

104

Total Complaints

26

Total Resolved

25.00%

Consumer Satisfaction

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