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S MURALIKRISHNAN filed complaint against Samsung on Apr 16, 2022
I am unsatisfied by your product.
I am a Samsung product user since **** (using Samsung TV, Washing Machine and *rd mobile of Samsung)
I bought a Samsung product on **.**.****, i have used it properly, but suddenly it got switched off while using the mobile.
From the service center they said the motherboard has to change to a cost of *****/-.
*. Spoke to the call center person,Mr.Manivannan (supervisor) said it is out of warranty so you have to pay the full amount. First point why i have to pay full amount, whatever part got corrupted you change that particular part and give it to me. Service center persons couldn't find the problem in the mobile, it is incapability of the technician.
*. Why do we have to buy a Samsung product?? because we trust the product, that's why we prefer branded products. Such a big company couldn't provide the solution to my problem.
Furtherly we will not continue with the Samsung brand. Really we are disappointed.
I have called * times to this service, common answer got from all "I will call you back"
Can I get your higher authority contact number and mail id??
Following from past one week, till now no response from Samsung side, what kind of service from Samsung?
Regards
MuraliKrishnan.S
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