Samsung - NONAVAILABILITY OF SERVICE FROM SAMSUNG

SUJAN KUMAR DAS filed complaint against Samsung on May 10, 2020

I HAD PURCHASE SAMSUNG A ** MOBILE PHONE on **.**.**** from FLIPKART.I HAD GONE TO YOUR SERVICE CENTRE AT KOLKATA -******, GARIA . THEY HAVE TOLD ME THAT MY DISPLAY SCREEN HAVE BROKEN & YOU HAVE TO PAY RS.****/- . THE MOBILE PHONE HAD NOT FALLEN FROM ME & HOW IT CAN BE BROKEN. YOUR SERVICE CENTRE ALSO DEMAND MONEY FROM ME EARLIER & I HAD TOLD THEM I WILL GO TO THE CONSUMER COURT & AFTER THAT THEY HAD DONE FREE OF COST WITHIN THE WARRANTY PERIOD. CUSTOMERS ARE HARASSED BY YOUR SERVICE CENTRES.PLEASE DO THE NEEDFUL.
COMMUNICATION WITH THE SAMSUNG COMPANY:

Counselor answer
Dear Mr. Das,

Greetings from Samsung!

We understand the situation, please be rest assured that we will help you with the concern.

We apologies for the inconvenience caused to you. As you are our valuable customer your satisfaction is our utmost priority. As mentioned in your email, we would like to inform you that we have noted your feedback and the same will be shared with the service center you have visited.
Please be rest assured that you won’t face any issue going forward.

Thank you for writing to Samsung

Warm Regards,
Parna
Samsung customer support

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Samsung

616

Total Complaints

271

Total Resolved

43.99%

Consumer Satisfaction

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