Cleartrip - no response from cleartrip no refund or alternative flight

chethan filed complaint against Cleartrip on Jan 20, 2022

Cleartrip
I have been chasing for an alternative flight or full refund due to connecting flight time mismatched by Airline as they preponed the schedule flight.
I have been sending email to ctdocuments@cleartrip.com and customersupport@cleartrip.com and called multiple times to customer care number ********** for this issue but no response yet.
Both flights are British airways only and I called them but they asked me to contact booking agent.
It's clear that they will publish some flight in their website and after booking they will reschedule connecting flight overlaping with *st flight timings.

Trip ID: ***********

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Cleartrip

375

Total Complaints

135

Total Resolved

36.00%

Consumer Satisfaction

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