zomato food app - No refund and insult
Anjana Nair filed complaint against zomato food app on Sep 3, 2021
Dear Team,
I am a regular customer of zomato and hence I encounter certain issues when it comes to the food delivered.
There was a quantity issue that I faced yesterday from a restaurant for which I raised the issue. I demanded half the price as refund for the food which was **rs.
However, the support service said they can't initiate the refund as I reached my refund limit as I do this frequently plus they cannot take responsibility for the quantity.
These people charge separately for each food in the menu and then charge for delivery plus surge fees. Yet they cannot take responsibility for the quantity. And then they are keeping a track on Customer refund and forgetting they deserve it.
I have proof of conversation
Thousands of customers like you have trusted Voxya to resolve their issues
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
FARAZ KHAN on Oct 17, 2023
zomato food app – Problem in order from zomato Closed
i place order on zomato with order number ********** on **/**/** at **:** pm but the delivery boy at first refuse to deliver saying that his scooter's battery died and he did not reached to take the order and after ...
A venkatesh on Feb 12, 2022
zomato food app – We lost hungry time and moneyClosed
My wife was a *th month of pregnant and she asked me to eat a chicken biryani. But I have a *** rs only. Inthat case i ordered chicken biryani in ZOMATO at *pm (**/**/****). My order delivered in just ** minutes...
Rima on Dec 11, 2021
zomato food app – Stale and old clotted foodClosed
The order was made through zomato I'm garden Biriyani. and the food was delivered late and also the food was soggy and was with blood.
Baibhav Binayak on Sep 12, 2021
zomato food app – Zomato rotten food deliveredClosed
I have ordered sweets from one of the restaurant on Zomato of Rs*** yesterday dated **/**/****. I got them in simple sweets packing box. As soon as I opened them in my home it was stinking. All the sweets were rotte...
Bhabna Mahapatra on Jul 13, 2021
zomato food app – My zomato pro membership disappeared all of a sudden Closed
I am a zomato user and i was using a single account since a very long time. I have been zomato pro (earlier Zomato gold) member since more than * years. Yesterday suddenly, i see that my pro membership disappeared i...