Make My Trip - no customer complaint system available on make my trip

VINOD KUMAR VERMA filed complaint against Make My Trip on Nov 22, 2020

*. I purchased a ticket my make my trip. The airlines is INDIGO airlines.
*. Indigo airlines informed me that my ticket has been cancelled.
*. I wish to confirm it from Make my trip. I went through make my trip website & came to know that
a. No customer complaint redressal system is available on make my trip website.
b. No contact details of make my trip are available on make my trip website i.e; email/ mobile no.
c. Landline no. of make my trip available on website is not responsive.

*. Make my trip should provide customer complaint redressal system on its portal & should also provide its responsive contact details on website.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Make My Trip

731

Total Complaints

299

Total Resolved

40.90%

Consumer Satisfaction

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