BYJUS - NEITHER CANCELING NOR LISTENING THE COMPLAINTS

WE SUBSCRIBED THE BYJUS LEARNING PROGRAMME FOR MY DAUGHTERS XI & XII LEARNING. WE GOT REGISERED ON *TH MARCH, WHEN HER **TH WAS GOING ON DUE TO PANDEMIC.THE CLASSES FOR THE SAID COURSE HAD BEEN STARTED AFTER * MONTHS APPROX. THEIR EXECUTIVE TOLD US THAT THERE WILL BE LIVE CLASSES, DOUBT SESSIONS AND MORE FAKE THINGS. BUT NOTHING HAPPENED AS PER THE TERMS. AFTER REGISTERATION, WE HAD PAID * INSTALLMENT ALSO AND AFTER THAT WE RAISE A COMPLAINT AND REQUEST TO CANCEL THE COURSE. BUT NO ONE IS LEAST BOTHER TO LISTEN OUR COMPLAINT, NEITHER THEIR EXECUTIVES NOR THEIR MENTORS ARE RESPONDING TO OUR PROBLEMS TILL DATE AND ABOVE ALL HUNDREDS OF CALLS HAS BEEN MADE BY THEM FOR THE INSTALLMENT, & WHEN WE INFORMED THEM THAT WE HAD REQUESTED TO CANCEL THE PROBLEM THEN THEIR REPLY WAS WE HAD TO PAY THE AMOUNT IN ANY CASE AND ALSO THEY SAID THAT OUR REQUESTED MAIL FOR CANCELATION OF PROGRAM IS NOT ON PRIORITY FOR THEM.
THEY ARE JUST MAKING FOOL OF US AND NOT EVEN ONCE THEY CALLED FOR MY CHILD STUDY JUST ONLY FOR PAYMENT.
ISNT IT A JOKE, WE NEED TO PAY FOR THAT SERVICE WHICH WE ARE NOT GETTING.
AND THEY ARE CALLING ON ODD TIMES ALSO, JUST FOR THE PAYMENT.