Jio air fiber - Money Refund

I hope this email finds you well. My name is Ankit Singh, and I am writing to address an issue regarding a recent order I placed for JioAirFiber. On [**/**/**], I booked an order under the reference number NO****XMSSBI, using the mobile number **********. However, upon the arrival of your technical personnel, I was informed that the ID associated with the order could not be utilized. Consequently, a new ID was generated on the following day, and the JioFiber installation proceeded smoothly. During my interaction with your technical team, I raised concerns regarding the payment I had made for the initial order.
I was assured that a refund would be processed upon cancellation of the original ID. Accordingly, I lodged a complaint for the refund amount, and it has been nine days since I initiated the request.
Regrettably, I have yet to receive any updates from your end regarding the status of my refund. I am writing to urgently request the refund of the payment made for the initial order.
The amount in question is approximately **** INR. As this sum is essential for my financial obligations, I kindly ask for prompt attention to this matter.

I trust that you will prioritize this request and expedite the refund process accordingly. Your swift action in resolving this issue would be greatly appreciated. Please do not hesitate to contact me at [**********] should you require any further details or clarification. Thank you for your attention to this matter.