Make My Trip - MMT just looted me my money time sleep I want to SUE them

I have booked my Flight from MMT for *st of Feb **** from Kochi to Dubai. As i did not received the ICA approval on time due to which airport authority now allowed me to board the Flight. They suggested me to make a Reschedule of the flight. I bough the Ticket for Rs =*****.

I tried calling Make My Trip using the IVR which loops around with same repetitive message. If i connect somehow with the Real Agent they say that this is for booking and we cant connect with reschedule issue team. except a useless message asking you to use the MMT APP for raising the issue. But the App does not have such options to connect with MMT or they dont have any support there to raise. Later some how i tried to connect with the IVR Code *-*-*. Dialing that *-* times disconnect your call. But *th time they do connect.

Agent *. Asked for Denied boarding Document which the Air India airport did not gave me. I tried contacted them but nor received. This letter is for waving of the extra charges i have to pay. MMT said that have raise a Emergency complain with AirIndia and said they will give call back by night * or on early morning. But i did not got call. I called them back after trying for *-* hours.

Agent *. Called them and said that i did not have the letter. I have to go very urgently so asked the, to let me know the charges which i have to pay. They said i have to pay Rs **** for rescheduling. I asked for some discounts but they are reluctant with that. I Taut to go to Air India office directly and said ill be back.

Going Air India office was also useless and i taut ill pay the difference and go.

Agent *: Called them and asked to reschedule the ticket for which the Agent did reschedule and asked for **** Rs extra which i gave happily. He send me Email with Payment link and asked me to pay it right now for which i payed. He said the ticket is rescheduled. I asked for PDF of ticket. He within * hours i will received the ticket. I stay * hours away from Airport. So i asked him whether it is confirm or not. he said its confirm and asked me to go to Airport on time. I took his advice and reached airport on time.

Agent *: * hours later i called them and asked for ticket. he said the ticket is not yet confirmed and it will be confirmed in some time and asked me to not worry and said to reach airport on time.

Agent *: * hours later i reached airport and called them for ticket. They said that the ticket is not yet confirmed and it will take some time. I was in Airport and they will not allow me inside if i dont have the ticket. I have only ** mins left to get inside the airport as i have to take Rapid PCR test. I asked him to connect to any superior authority as they are giving false promises and commitments from long and I was already at AIRPORT and they saying ticket is not yet confirmed. If its not confirmed why they have charged me for and why they said to go to airport. This guy said he will connect with supervisor and kept me Hold for ** mins without any noise. Later he came after ** mins and said that all out lines are busy and i cant connect with the supervisor now. Also he was asking for more time. I have less then ** mins to enter into the airport and he is asking for time. Anyways he took ** mins and said that he will call be back in ** mins. Its been * hours now and i did not got the call yet. in Fear of missing the Flight i booked new ticket from the Airport windows and left.

They MMT has left me all alone to suffer and kept all my money. They gave me multiples false promises and never fulfilled that. they said they will call back which never happened. they said that the ticket is confirmed which is not. After all their Customer service is very pethetic and very hard to reach. Even if you reach you will not get proper solution.

We Chose online options to save our time. But thats the mistake we make. booking with ticket Agent would have costed me may be *-* hours. But going to MMT costed me * days with *** plus call and nighmares

I have all the call records and the mails they send

MMT just looted me my money, time, sleep. I want to SUE them.