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Country Holidays Inn & Suites - Membership false commitments

Ram krishan semwal filed complaint against Country Holidays Inn & Suites on Jan 31, 2019

We took the membership plan on **TH december **** at noida with painful heart and mind I am feeling distress dissatisfied and frustrated with the services of company. We paid INR ***** on the spot as membership fee . It was promised by CHIS executives that the member, spouse and children will be given every year free holiday voucher for * days holidays for stay in hotels yearly for ** years, and member will be extended other discounted facilities. The company had said that we could avail a seven-day/six-nights holiday in any of its resorts and hotels in India and abroad However, when I wanted to redeem gift voucher and membership holidays in Gurgoan and Delhi at different dates . It was regretted by company that property is not available.The company at the outset utterly failed to extend its obligation in booking the properties and ultimately I could not avail the facilities. It appears that all the promises were false promises as none of aforesaid benefit was given to the member. We are feeling utterly cheated and deceived by CHIS. The behaviour is highly unethical. CHIS lured us to take membership by way of fraud, misleading, coercion, misinterpretation and misrepresentation. Merely signing an agreement is not tantamount to a person knowing all the contents in it so you can not hold my money as such I have not availed a single trip because of fake promises and unprofessionalism attitude of CHIS
Under such circumstances I am left with no other option except to cancel my membership and request to pay our full amount along with ** per cent interest on it till date of realization.
Kindly treat it a notice on priority.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Country Holidays Inn & Suites

8

Total Complaints

3

Total Resolved

37.50%

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