Byjus - Manipulation Attempt to fraud Delayed in service

I purchased IAS tablet course which is valid till **** from Byjus, in the month of February i wanted to explore optional courses, for which i was told to pay additional amount, i had spoken with one of your agent and he informed me, since you have purchased the tab already, you just need to procure memory card, which will cost **k, i agreed for that but i asked him to contact after few days, i waited for some time but there was no response from your end, i made numerous attempts to reach byjus for that course, but no avail, i somehow managed to speak the guy later but he informed me that he his no more associated with the organisation, fast forward * months later, after numerous attempts, the same course is **k ,and i have already lost * months of time because of your delay meanwhile i will also tell how i was mislead by byjus I was informed there will be a separate mentor for a candidate which is false I have a horrible past associated with mentors, as each time i connect with the mentor, i will be assigned with new mentor and i need explain everything I have asked multiple mentors to prepare me a time table but no use mentors speak in very disinterested manner and they have horrible network connectivity during this lockdown I reached on every social media, and their response is either automated or they dont even bother to respond And addition to that i was encountered with numerous fraudsters from byjus, who proclaimed that they will get me the course in lesser price I am attaching all the documents What i am expecting here is, i want the same optional course(Sociology) which is valid till **** for **k as informed earlier I am no where ready to pay **k as i have already lost * months for your negligence the only reason i want to purchase is because, i really loved the recorded videos and its helping me in a great way for my UPSC preparation even though i have given up on your horrendous mentor and customer support team If i am not still getting any resolution after this,it will be very unfortunate as i have to take help legally