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Anup Kumar Das filed complaint against Makemytrip india Pvt Ltd on May 18, 2021
I booked a holiday package for Mauritius (BookingID#NL*************) with makemytrip (one of the agents in Pune) on Feb **th ****. The holiday was planned from **th June **** to **th June ****. Total package amount was rupees ******/- and I booked this trip paying more than half of the amount which is rupees *****/-.
So basically this booking was not done from my account. It was done from the agents account.
Due to this pandemic, I received a cancellation SMS on my mobile (on May**th ****) for both onward and toward journeys. The SMS stated "Due to suspension of flights till **th June****, MK***/**th June and MK***/**th June has been cancelled. Please contact your travel agency".
I informed makemytrip about this and asked them for refund of my booking amount, but I have been given reasons like "Airline is grounded and not refunding money" so we cannot refund you anything at this moment. I have not been shown any proofs regarding this statement. Even I was not shared the PNR of the ticket so I could check myself.
From **th May **** till today, I am constantly chasing up with makemytrip over email and calls, asking for refunds and I receive no positive response from them.
My ***** rupees is stuck with makemytrip during this critical situation.
This company is a complete fraud and holding my money since * year.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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