Abhishek Kardile filed complaint against Make My Trip on Dec 11, 2024
The complaint is against Make My Trip who is refusing to give me an alternate option for my confirmed booking.I had done a booking of a *BHK villa for **st December - *st January on **th November ****. The cost of the booking at that time was ***** Rs.
However a couple of day later Make My Trip said that the same booking could not be made available and upon requesting they agreed and confirmed an alternate property on **th November with an equivalent property.
On December ** when I reached out to the owner of the property to confirm certain details over email they mentioned to me that the property was not available and they had informed Make My Trip to communicate the same to me. But Make My Trip didn’t respond to their multiple emails. The owner shared this information over email when I reached out to them and also shared a couple of screenshots of the email messages that they had sent to Make My Trip’s property Managers.
I immediately called Make My Trip regarding the same. However they only kept saying that they apologise for the inconvenience and said that they could not provide me an alternate option this time but asked me to book a property for the same date and provide them an invoice and that they would compensate me with a reimbursement upto Rs *****. By the way I have to pay the extra money from my pocket and then apply for a reimbursement which I am skeptic about. The problem now is that I am not able to find any property in my budget. I would have still got a better deal had they informed me about this earlier which they didn’t for more than * weeks. On the contrary their booking page details first line says “Booking have been confirmed.So there is no need to contact the property to confirm.”
Make my Trip should compensate me with an alternate option and an equivalent property (size and feature) no matter what.
It is a lapse from Make My Trip’s end and they should take complete accountability
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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