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Urban Company - Loss due to false warranty commitment

Amit Ranjan filed complaint against Urban Company on Apr 4, 2023

I booked AC cleaning services from Urban Company. One of their engineer, named Mohd. Yakub visited and asked me to get gas refilling the copper coil changed with a total cost of INR ****. He committed that copper coil would be covered under warranty for * months and gas for * months and that too on a recorded line with customer care, representative, named Aryan.
I paid all the cost of INR **** and took the services and I was shocked to see the invoice, where only ** days warranty was mentioned and Urban company denied to extend the warranty or refund my hard earned money due to false commitment.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Urban Company

68

Total Complaints

36

Total Resolved

52.94%

Consumer Satisfaction

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