Urban Company - no services rendered and no refund being initiated and processed

plumber service was booked for ** january **** - amount INR ****
plumber stated it's big work and the estimate was *****
it was kept on hold
it was marked completed sometime but no details shared.
nothing is visible on the site
The customer complaint team has spoken on phone and given the wrong information
it's under warranty and I have claimed warranty
warranty claim cancellation being done without information