Policybazaar - Issue with Booking ID and Booking ID POLICY No Issued through POLICYBAZAAR

Dear Team,
This is regarding Health insurance policy i have taken for my parents.

So the matter is that i booked HDFC ERGO Health policy(Booking ID - *********) on **th July **** between ** to *pm. I was interested for NO COST EMI and selected the same on web portal but due to some technical issue(informed by PB officer) i didn't get NO COST EMI option after payment.

PB officer Ajay informed me that for no cost EMI option, i have to cancel this policy and need to re-book it again. After confirmation of PB officer that complete payment amount will be refunded, i asked to cancel *st policy and around *pm, i made payment again for new policy which successfully got booked under NO COST EMI.

Issues -

*.Within * hours, i cancelled *st policy but i got only *****Rs against the payment of *****rs. - Why this amount got deducted. I need refund of balance amount(*****-***** = ****).

*. Medicals were done on *nd booked policy, everything was fine and even i got soft copy of policy(Booking ID - ********* and POLICY No - *******************). Now today on **th Aug ****, i got call from POLICYBAZAAR saying that *nd policy also has been cancelled due to some technical issue and policy amount has been refunded(****Rs deducted for medical).
Without any request - Why this policy has been cancelled.

I need *st policy's balance amount refund back to me and please get this new policy re issued on NO COST EMI.

Please look into the matter on priority.



Please contact me if any clarification is required..

Vikash Srivastava