Videocon D2h - Incorrect recharge done by the official website on the contact number where the dish connection does

Harleenk filed complaint against Videocon D*h on Aug 22, 2019

contacted multiple people described my information to all the support persons namely: Ankush, Rajender, Meera, Abhishek Nanda, Sonia, and one senior supervisor as well namely Saurabh, another escalation to Neha the supervisor, Lastly escalation call with Anurag.

*. Mode of Complaint : Email
*. Mode of complaint: with the help of agent with the complaint id *********
*. Mode of complaint: with the help of Supervisor Saurabh
*. Mode of Complaint: Call complaint to one of the support executive online
*. Mode of Complaint : Long call with Supervisor Anurag to no avail and no resolution

Concern: Incorrect recharge done.

On top of all this few of the agents even tried to fool in acting as the supervisor. Name Mohit.

I have been calling on support line number for past * days and spoken to ** different people wasted my time for **-** minutes in explaining the issue to them just to fool me next time and ask me to wait for another tomorrow which never comes.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Videocon D2h

330

Total Complaints

179

Total Resolved

54.24%

Consumer Satisfaction

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