Purplle - Incorrect Item Delivered
Sonu Kumar filed complaint against Purplle on Jun 20, 2023
I am writing to complain about a product that I ordered from Purplle.com. I placed the order on June **, **** at *:** PM and it was delivered to me on June **, **** at *:** PM. The product that I ordered was a Philips Hair Dryer. However, when I opened the package, I found that I had received a Nova Hair Dryer instead. The seal on the box for the Philips Hair Dryer was broken. I placed a return request, but it was cancelled by Purplle. I contacted them over the phone and they said that they were escalating the issue. I am very disappointed with the customer service that I have received from Purplle. I have been a loyal customer for many years and I have never had a problem like this before. I am requesting that you investigate this matter and take appropriate action. I would like to be refunded for the Philips Hair Dryer that I ordered. I would also like to be compensated for the time and inconvenience that I have experienced.
Thousands of customers like you have trusted Voxya to resolve their issues
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Puja Yadav on Feb 25, 2024
Purplle – Refund not credited Closed
I've ordered some products from purplle on **th od dec**** through prepaid and cancelled it at the same time as i wanted to add some more items and ordered again through cod. Since then purplle company have told me ...
Bini Geevarghese on Feb 17, 2024
purplle – delivery failure and returned without the consumer knowledgeClosed
as purplle was offering a sale in which i ordered * items from * different brands in which i got some discounts and a free product that was included in the sale offer. When the first delivery failed as they were not...
Muski on Dec 13, 2022
Purplle – Wrong product delivered by purplleClosed
I ordered loreal paris infalliable compact and instead received a mamaearth face mask from purplle.I raised a return request which they rejected * times i don't know what to do either send me my product or refund me...
Kopal Arora on Feb 12, 2021
Purplle – Paid but order not received costumer care is non responsiveClosed
I placed an order on purplle On *th Feb. (Prefer ID -last * digits, ****). An item, Ruby's organic kajal was missing from the box delivered to me. I opened a request towards that again and again and all the times, t...
Bidisa Saha on Mar 23, 2024
Purplle – Leaked item delivered Open
I orderd * hair serum from purplle. When i receive my order i open the box after delivery and see both of the serum was leaked and product also intact in the box but whole packet was wet for leakage. I try thousan...