Purplle - Incorrect Item Delivered
Sonu Kumar filed complaint against Purplle on Jun 20, 2023
I am writing to complain about a product that I ordered from Purplle.com. I placed the order on June **, **** at *:** PM and it was delivered to me on June **, **** at *:** PM. The product that I ordered was a Philips Hair Dryer. However, when I opened the package, I found that I had received a Nova Hair Dryer instead. The seal on the box for the Philips Hair Dryer was broken. I placed a return request, but it was cancelled by Purplle. I contacted them over the phone and they said that they were escalating the issue. I am very disappointed with the customer service that I have received from Purplle. I have been a loyal customer for many years and I have never had a problem like this before. I am requesting that you investigate this matter and take appropriate action. I would like to be refunded for the Philips Hair Dryer that I ordered. I would also like to be compensated for the time and inconvenience that I have experienced.
Thousands of customers like you have trusted Voxya to resolve their issues
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
athulyasudarsanan on Jan 13, 2026
purplle – wrong product refund not credited Closed
I ordered shampoo, conditioner, moisturizer, and face wash from the Purplle app. However, instead of these products, I received an innerwear item which is completely unrelated to my order and not a Purplle product. ...
athulyasudarsanan on Jan 13, 2026
purplle – wrong product refund not credited Closed
I ordered shampoo, conditioner, moisturizer, and face wash from the Purplle app. However, instead of these products, I received an innerwear item which is completely unrelated to my order and not a Purplle product. ...
Debasish swain on Oct 8, 2025
Purplle – Package not delivered Closed
Order placed on **th sept **** and it's despatch from bhubaneswar to balikuda, Jagatsinghpur after some day I checked my phone for where my order is? Then I came to know that my order already delivered on **st sept ...
Debarati Das on Oct 4, 2025
Purplle – Damaged product recieved from purplle Closed
I received a damaged and delayed product from my recent order. I had ordered on **th September ****, and it was supposed to arrive by **th September, but I actually received it on **th September ****. The product, ...
archika on Oct 3, 2025
Purplle – Refund Denied for Damaged Products Order ID 676 Closed
I placed an order of * items from Purplle on **.**.****, delivered on **.**.****. Out of these, * items were delivered in damaged and unusable condition: *. Mars Ink Pen Eyeliner (₹***) — already opened, plastic ...