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Purplle - Incorrect Item Delivered

Sonu Kumar filed complaint against Purplle on Jun 20, 2023

I am writing to complain about a product that I ordered from Purplle.com. I placed the order on June **, **** at *:** PM and it was delivered to me on June **, **** at *:** PM. The product that I ordered was a Philips Hair Dryer. However, when I opened the package, I found that I had received a Nova Hair Dryer instead. The seal on the box for the Philips Hair Dryer was broken. I placed a return request, but it was cancelled by Purplle. I contacted them over the phone and they said that they were escalating the issue. I am very disappointed with the customer service that I have received from Purplle. I have been a loyal customer for many years and I have never had a problem like this before. I am requesting that you investigate this matter and take appropriate action. I would like to be refunded for the Philips Hair Dryer that I ordered. I would also like to be compensated for the time and inconvenience that I have experienced.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Purplle

12

Total Complaints

8

Total Resolved

66.67%

Consumer Satisfaction

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