Act Fiber Net Bangalore - Inadequate Fibernet services

Hi Team,

I am the new joined cx and it’s been * weeks since we started using and the service have been really unacceptable from a company like this. This is to bring to your notice that from the day of installation we have been facing issues as just for an installation close to *-* people contacted me as if you guys don’t have co ordination among yourselves.

Later the internet was not working properly so we contacted the cx care to get the issue resolved but where the team informed that it’s working fine at their end and for your information the issue is still unresolved. After few days I received sms that I have some amount due to be paid though I have already paid for * months in advance so again I contacted your team they informed that it’s for ACT shield where I did not opted for it, so the lady told me to ignore that but the amount is still reflecting in my dues.

Then I raised again the complaint of internet not working properly as the speed is very low so multiple people have contacted me and asked me for speed test and it always fluctuates between **-** mbps where I have opted for ** mbps plan.
Last evening I received call from one of your representatives who told that I will receive call from technical team and since then I have received *-* calls from different people but the issue remains same without any resolution.

As per the last conversation with the representative she told me that the router that I am using doesn’t support ** mbps speed over Wi-Fi, it only provides up to ** mbps and to use ** mbps we have to connect with LAN cable . We are using it on * devices out of which * are cell phones and * laptops and both are used for the office work and using LAN on the device will not solve the purpose and is not practically feasible at home.

The ask -

a. Request you to replace the existing router with a new compatible one where ** mbps can be used over Wi-Fi (ASAP)
b. Request you to assign one person to resolve issues rather than multiple people calling for same issues. It creates lots of confusion from customer standpoint.
c. Request you to remove the ‘due amount’ from the application to avoid any miscommunication

I have sent an email on *th on helpdesk after having conversation with multiple ppl.. since then I have received *-* calls from diff ppl but no resolution .. pathetic services