Vietjet Airlines - Horrifying behavior by Vietjet staff at Ho Chi Minh City airport Daylight Robbery Never flying Vietj

Dear Big Bosses of Vietjet Air,

With deep regret and very heavy heart, I write this email to you narrating the incident which happened to me yesterday on ** July, **** at Ho Chi Minh City Airport (Tan Son Nath) at around *:** pm (+ - ** minutes) at counter G which is manned by Vietjet personnel.

I would like to mention here that I am a frequent flier with Vietjet airlines and my past flying record can be traced to verify this fact. I travelled on PNR NO. ****YB on Vietjet Air flight No. VJ *** scheduled for **:** PM on **th July, **** from Ho Chi Minh City to New Delhi.

While I presented myself at the Vietjet counter for obtaining my boarding pass, I was asked by the girl deployed there about my baggage. I very clearly told her that I am carrying a small cabin bag and one small bag which has my mini laptop. She after noticing both the bags asked me to put them on the weighing scale and then put the carry on baggage tag/sticker on the cabin bag but not on small laptop bag and gave me my boarding pass after due check up. I made her focus on this and she said it's ok as it's just a mini laptop and dont need any tag/sticker.

Being happy to get my boarding pass, as I already exited the counter G area and was almost near immigration area entrance, I was stopped by a young boy wearing Vietnet tshirt who was running after me and asking me to stop. As soon as I heard him call for me, I immediately stopped and inquired the matter from him. He asked me to show my boarding pass and seeing him wearing the Vietjet tshirt, I handed over my boarding pass to him to have a look. He immediately put my boarding pass in his pocket (detaining my property without my permission) and asked me to follow him.

I asked him that what's the matter about. Once near the counter, he told me that my small laptop bag wasn't having the carry on tag/luggage sticker. I responded by saying that i can get a sticker from the airlines counter. I also asked him to give back my boarding pass so that I show it at the counter to get the missing sticker. To this, he immediately refused and told me to go to the counter. I was taken aback by his behaviour and his act of seizing my boarding pass as if he was a police officer or an immigration officer or any other competent authority. I told him that hia behavior does not matches with his position and I have every right to get back my boarding pass.. Upon hearing that, this boy got aggressive and raised his voice and asked me to move towards the airlines counter fast. I was absolutely stunned with this behavior. I tried to reason with him but to no avail.

Once at the airlines counter, he talked to the counter girl employee in Vietnamese language which I didn't understood Then, I tried to explain everything to the girl employee at the counter. But this boy intereupted me and told me to follow what ever he will say. He asked me to put both small cabin bag and my mini laptop bag on the weighing scale and surprisingly this time, the weight which was well within the limits the first time when it was checked, somehow exceeded the allowed limit by a mere *** gms only. I have no idea how he managed to do this.

Subsequent to this, he asked me to buy ** kgs extra luggage package for ***,*** VND and I was absolutely shocked. I told him that my luggage is within permissible limits and this was checked already by the staff. Hearing this and feeling being treated really unfairly, I asked him to give me back my boarding pass and told him that I will go out of the airport area and would wait for my friends to arrive who have ** kgs baggage included in their ticket but are actually carrying almost half of it.. I explained to him that I will adjust the extra *** gms with luggage of those of my friends. But to my utter surprise, the boy become even more aggressive and raised his voice even lounder and told me that I am a cheater and he knows that all my countrymen do the same. It was very very offensive to hear and hurt me a lot.

I tried to reason with him for many many minutes that my other friends are coming soon and they will happily adjust my extra *** gms with their check in luggage as they are carrying baggage which is much less that allowed quantity. It was so shocking that this boy wasn't even ready to give me back my boarding pass and held on it without my consent forcefully and bebaved as a law enforcing officer without actually having any jurisdiction in that regard. Frustrated to the core, I asked him to let me speak to his manager. When he saw that I wasn't desisiting, he took me to one side of the Counter G where * women and a man were sitting.. He introduced the man as his manager. When I started to talk to the manager, this guy again intervened and started talking to the manager ahead of me in Vietnamese language and wasn't letting me put my point. After few minutes when i got to talk to the manager and explained everything in detail to him, he had only one thing to say..."I cannot help in any way".

Finally I asked the manager to give me back my boarding pass and I will go out of the airport terminal. Hearing this that same Vietjet tshirt guy immediately jumped in and again took my boarding pass from his manager and then walked away. I pleaded with the manager to understand my situation and let me manage my extra *** gms weight with my friends baggage. The manager said NOT Possible at all. And he along with the three girls sitting besides him and the young boy who stole my boarding pass, started laughing on me and speaking to each other in Vietnamese language. I was almost moved to tears by this cruel and inhumane treatment inflicted upon me by all these Vietjet airlines staff ganging up together on me.

After many minutes of me being humiliated in every way by all these Vietjet staff, especially by the young guy who took away my boarding pass, I had no choice but to pay ***,*** VND for no extra baggage in reality. Even after all this and extra baggage payment being done, the young guy didn't wanted to return my boarding pass but now he ordered me to check in all my luggage including my mini laptop bag. This was beyond any logic and rationale. Ultimately, after very long time, he gave me back my boarding pass uttering some angry words in vietnamese language. I waited for him to go a little away and get busy and then proceeded to immigration counters without checking in any of my bags as it was absolutely unnecessary.

Having said the aforementioned, I want to mention here pertinently that's this behaviour by whole team of Vietjet airlines employees and especially and mainly by that boy wearing the Vietjet airlines tshirt was hugely humiliating for me, heavily unprofessional, big time RACIST as well and very very malicious in nature. The worst part was that I asked him to tell me his name and he blatantly refused. This kind of devilish, well planned and racist ganging up on me by Vietjet staff especially that boy caused extreme mental agony, emotional distress and huge public humiliation. Also, I had to pay extra ***,*** VND which were looted from me by force and mental torture by your Vietjet staff.

I hereby request you to please conduct an enquiry in this regard and bring the guilty to task while also refunding the looted amount of ***,*** VND back to me. This is absolutely intolerable behaviour by any airlines staff especially detaining my boarding pass without processing any competent authority/jurisdiction for the same, not allowing me to leave the airport and then looting a ransom of ***,*** VND from me. Thia was an act of conspiracy and deceit down by all of these Vietjet employees together. only God knows how many passengers they loot like this every day.
Only thing that I can assure you with absolute confidence,honesty and authority is that Vietjet just lost a loyal customer forever. I will never fly with Vietjet again and will pass this message to everyone I know by word of mouth and through various online forums and complaint boards present worldwide. The whole episode should have been surely caught on CCTV cameras I am sure and can be examined.
A copy of the receipt given to me for his forceful loot of ***,***.** VND is also enclosed herewith for your kind perusal.

Never flying Vietjet ever egain.

With a very heavy and hurt heart,

Thanks,

Manoj Kunar Rai
+** **********