Shubham Tiwari filed complaint against Vietjet Airlines on Sep 13, 2023
Hi Viet Air,
I have a flight booking through your airline VietjetVJ*** for *rd Oct
****, PNR: QB*BMS. It seems you have canceled the flight and are no
longer operating on *rd Oct. In this situation, I need the refund back
to the original source of payment and not your airline vouchers as I
am an International traveler and those vouchers are worthless to me.
Your flight cancellation has already ruined my travel plan and the
least you can do is provide me a refund back to the original source of
payment.
If this is not possible, please share your escalation matrix. I would
like to raise this issue to your consumer forum and court of law.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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