Facebook Pixel Tracking

Comway Broadband - Horrible Internet Service

Gaurav Nanda filed complaint against Comway Broadband on Sep 8, 2020

I switched to Comway last month hoping it would be stable overall, I didn't expect much from them but the internet after first **-** days usage is just horrible. Apart from speed which is mostly only good in peered websites, the connection stability which is even worse compared to mobile hotspot.

The connection I have is *** Mbps allegedly which isn't consistent on every website specially those with servers outside India. Ping within India is bearable but once it leaves our region it just gets worse and worse.

I asked for a few days trial before opting for the service. They entrapped me by giving a stable connection for first few days which has now turned into this mess.

I have attached the evidence of internet being even horrible than a mobile data connection which is just not expected from a Broadband service.

In my evidence I have used cloudflare dns to make it easy to understand. Average time to ping their DNS (*.*.*.*) is **ms in Asian continent. But in comway its ***ms which is thrice the average of asia. In my airtel mobile data its **ms average. Result: connection stability of comway is thrice as worse than a mobile data.

Whole point of this example is to prove that its impossible to game on their connection, Video calls drops occasionally, literally impossible to watch youtube livestreams, Quality on streaming services like hotstar,voot etc fluctuates from best to worse in interval.

I am not asking for the whole amount that I paid but the difference that they owe me for this horrible internet service.

Share, let the world know

Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Comway Broadband

7

Total Complaints

3

Total Resolved

42.86%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Yatish sharma on Mar 9, 2026

Comway broadband – Security amount refund Closed

I discontinued my internet services on **th feb **** and my router was picked up on **th feb **** but i am still waiting for the refund of my security deposit. I regularly calling the company for the refund but they...

Rehan Yusuf on Jul 22, 2021

Comway broadband – Poor Services of BroadbandClosed

The company not providing proper services its been * days they have stopped their servives without any intimation. Please help on this.

Ashutosh ranjan on Jun 9, 2026

Comway broadband – Complaint Against Comway Broadband for Repeated Internet Connectivity FailureOpen

**Complaint Against Comway Broadband for Repeated Internet Connectivity Failure** I am a customer of Comway Broadband and have been facing continuous internet connectivity issues for several days. Despite raising...

Abhilash Sagar on Oct 3, 2020

Comway broadband – Payment taken but services not deliveredOpen

I applied for comway broadband connection on **th September. Company send its executive and I submitted all the documents and payed rupees ****(**** installation charges and **** * months internet charges) to him. H...

Yash Raj Saxena on Sep 24, 2020

Comway broadband – Internet Service Provider didn t resolved my internet offline issueOpen

It's been * months since I'd intalled Comway broadband in my home in Kanpur. At first, I didn't faced any internet issues but after * month passed, I started facing a lot of issues with Comway Broadband. I had face...