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Homelane Interiors - Homelane Denied Full Refund

Kailas Kelgandre filed complaint against Homelane Interiors on Oct 28, 2023

Myself Kailas Kelgandre from PCMC Pune. I booked Homelane Interior services on ** September **** with a card payment of rupees **,***. They provided me quotation and design. On the same day, I compared quotations with other quotations from local vendors and found that homelane prices were very high, so I decided to cancel the booking and asked for a refund I messaged their sales representative on WhatsApp and asked for a refund. Instead of proceeding further, he arranged a call with a designer for quotation revision, but still, I did not like it. and I requested a refund only, but now they are denying the refund and forcing me to buy some furniture up to Rs.*,**,***. I need your help. I have attached some email conversations for your reference.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Homelane Interiors

13

Total Complaints

2

Total Resolved

15.38%

Consumer Satisfaction

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