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Homelane Interiors - Not Refunding the amount paid stating policy

Rohit Kumar Singh filed complaint against Homelane Interiors on Apr 21, 2025

I had signed up for Homelane interiors of my house, I was given a quote of ₹****** and I had to pay *% during signing up and another *% within a week to start design phase.
I paid total of ₹***** so far and after a few days during design phase they mentioned that any design other than plain sheets on the wardrobes e.g:- colour combination of ply would come under custom work and warranty would not be provided on that.
But during signing up they mentioned ** years warranty on all design and customisation.
I felt cheated and didn't want to continue with this company and asked to cancel and refund.

They have denied cash refund and said we'll give you a link from which you could buy products of those amount and they are not sharing what product or prices at all.

First of all, they lied and stand cheaters and should refund me all the money I have paid.

I don't want to buy their product.
They are forcing me through some unknown products which they never shared and I don't even know if they have the products I need on that website at all.

I demand that the money I paid must be refunded and an apology for lying.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Homelane Interiors

22

Total Complaints

8

Total Resolved

36.36%

Consumer Satisfaction

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- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

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