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Goibbo - Goibibo COVID 19 Flight Refund against proposed cancellation reschedule of flight

Suprabha Behera filed complaint against Goibbo on Mar 16, 2020

I have booked flight from Hyderabad to Thailand and Bangkok to Hyderabad for the month of April in Air Asia. But due to Covid ** threat I have been contacting Goibbo several times for cancellation or reschedule and ll their IVR are busy ****. After waiting for ** mins somehow I raised a complain for it.But it's been more than *days I am not hearing anything from them. Who will be responsible if I take the flight and get effected? Is it AirAsia or goibbo?

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Goibbo

68

Total Complaints

32

Total Resolved

47.06%

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